PAIA Manual

Effective date: 12 May 2026

This page outlines how to request access to records in terms of the Promotion of Access to Information Act (PAIA), 2000.

How to Submit a PAIA Request

• Send your request to support@persal.co.za with subject: PAIA Request.
• Include your full name, contact details, and description of the records required.
• State the reason for the request and preferred format of access.
• Provide proof of identity and authority where applicable.

Request Assessment

Requests are assessed in line with PAIA requirements, including grounds for granting or refusing access, protection of confidential information, and rights of third parties.

Fees and Timelines

Prescribed request and reproduction fees may apply. Response timelines follow PAIA and may be extended as permitted by law where necessary.

Assistance

For help with a PAIA submission, contact support@persal.co.za.